Reference

Our Legal Terms and Your Rights on 639com

These legal terms set out the rules that govern your account, how your personal data is handled, and what you can expect from us when you raise a concern. Access to 639com is available where local law permits for eligible players in the Philippines.

Account RulesPrivacy PolicyData RightsGCash & Maya TermsContact Channels
639com Our Legal Terms and Your Rights on 639com
DATA AND SECURITY HANDLING

How We Protect Your Account and Your Information

Account security and data handling are not afterthoughts here. Your login session is protected by OTP verification sent to your registered mobile number, and payment wallet links — whether GCash, Maya or InstaPay — are stored in encrypted form. We do not display your full wallet number anywhere in the lobby interface. Data retention follows the periods set by applicable Philippine regulations, and you have the right to request deletion or correction of your personal records at any time through our support channels.

OTP Login Verification Every login from a new device triggers a one-time password sent to your registered mobile number. This applies whether you access from a phone browser or a desktop session.
Encrypted Wallet Storage Your GCash, Maya and InstaPay references are stored using encryption. We use them only to process withdrawals and meet identity verification requirements under applicable rules.
Cookie and Tracking Policy We use session cookies to keep your lobby state intact when you switch between slots, live tables and the sportsbook. You can adjust cookie preferences in your browser settings at any time.
Data Correction and Deletion Rights Under the Philippine Data Privacy Act, you can request to view, correct or delete the personal data tied to your account. Submit the request via live chat or email and we act on it within the period required by law.
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights, want to request a copy of the data we hold on your account, or need to dispute a transaction tied to your GCash or Maya wallet, the channels below are the direct routes. Keep your registered mobile number ready — our team uses it to verify your identity before acting on any account or data request.

Live Chat Open the chat icon from any page in your account. Identify your query as a legal or privacy matter so our team routes it to the right person.
Email Support Send your written request to our support email. Include your account username and the specific policy point or data subject request you are raising.
Account Inbox Formal notices, policy updates and responses to data requests are delivered directly to your account inbox. Check it after submitting any legal query.

Common Questions About Legal Terms and Your Rights

These are the questions we get most often from players who want to understand what their account agreement actually covers, how their data is used, and what steps to take if something needs changing.

Access depends on local law and is available where local regulations permit for eligible players. Confirm your eligibility under applicable Philippine rules before opening an account.

We collect your name, mobile number and payment wallet details — such as your GCash or Maya reference — to verify your identity and process your transactions. No data is sold to third parties.

Contact us via live chat or email, identify it as a Data Subject Access Request, and include your registered mobile number. We respond within the period required by applicable Philippine data rules.

Your GCash, Maya and InstaPay references are retained for the period required by law after account closure, then deleted. You can ask us for the specific retention period via support.

We send a notice to your account inbox before any change takes effect. Continuing to use your account after the notice period means you have accepted the updated terms.

Raise the dispute through live chat with your transaction reference and registered mobile number ready. Our team reviews the payment record and responds with findings via your account inbox.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.