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How 639com Handles Your Personal Information

This page explains exactly what data 639com collects when you open an account, make a deposit via GCash, Maya or InstaPay, and use our lobby.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access or delete dataCookie and device tracking disclosureDirect contact path for data requests
639com How 639com Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use standard encryption on all account sessions and payment flows. Cookies on 639com track login state and session continuity — they are not used to build advertising profiles. Your account security settings, including password changes and linked e-wallet verification, are managed directly from your account page.

Encrypted Account Sessions

Every login and payment session runs over an encrypted connection. Your GCash or Maya deposit flow passes through a secure channel; we never store your e-wallet PIN or full credentials on our servers.

Cookie Policy

We use functional cookies to keep you logged in and remember your lobby position. Analytics cookies help us see which sections get used most. You can adjust cookie preferences in your browser settings at any time.

Data Retention Period

We hold your account data while your account is active. After you close your account, data is kept only for the period required under applicable regulations, then deleted or anonymised from our records.

Who Can Access Your Data

Only authorised 639com staff handling account support and compliance can access your personal data. We do not pass your details to third-party advertisers or unrelated external services.

DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to review, correct or remove data we hold on your account, our support team is the direct path. You can reach us through live chat inside your logged-in account, via email for written data requests, or through our help desk for GCash or Maya account verification questions that involve transaction records.

Live Chat Open live chat from your account dashboard to raise a data access or correction request. We respond during active support hours and log every request with a reference number.
Email Support Send written data requests — deletion, export or correction — to our support email. Include your registered mobile number so we can verify your identity before acting on the request.
Help Desk for Payment Data For questions about GCash, Maya or InstaPay transaction records tied to your account, our help desk team can pull the transaction reference and clarify what data was logged.

Common Questions About Your Data and Privacy

These are the questions we get most often about how 639com handles personal information, account data and your rights as someone using the platform from the Philippines.

We collect your name, email, mobile number and date of birth at registration. This is used to verify your identity and keep your account secure. No extra data is collected beyond what you submit.

We record transaction references and amounts when you deposit or withdraw via GCash, Maya or InstaPay. We do not store your e-wallet PIN, full account number or any credential used to authorise the transfer.

Yes. Contact our support team by email or live chat, provide your registered mobile number for identity verification, and we will compile and send your data within a reasonable timeframe.

Send a deletion request through email support or live chat. Once identity is confirmed, we close the account and remove personal data, retaining only what applicable regulations require us to keep.

We do not sell or share your personal details with third-party marketers. Data is shared only with payment processors handling GCash, Maya or InstaPay transactions, and only what is needed to process them.

Cookies keep your session active across devices, so switching from mobile to desktop does not log you out mid-session. Analytics cookies track lobby usage in aggregate. You control cookie settings through your browser.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.