Reference

What You Agree To When You Use 639com

These Terms and Conditions set out the rules that apply to your 639com account — from how you open it and fund it via GCash, Maya or InstaPay, to how withdrawals are processed and when we may suspend access.

Applies to all account holdersCovers GCash, Maya, InstaPay transactionsUpdated when rules changePhilippines-eligible players onlyAvailable where local law permits
639com What You Agree To When You Use 639com
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from your account dashboard to ask about a specific clause, a GCash dispute reference or a withdrawal hold. Responses are handled in queue order.
Email Support Send your query with your account ID and the relevant transaction reference to our support address. We reply with a written record you can keep for your own files.
Account Help Page The account help section covers common Terms questions — identity verification steps, how InstaPay payouts are confirmed and what triggers an account review.
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

Data Handling

We collect only the data needed to verify your identity and process transactions. Your GCash or Maya wallet details are not stored on our servers after a transaction completes.

Account Security

Every login triggers an OTP to your registered mobile number. If you suspect unauthorised access, contact live chat immediately so we can freeze the account while you verify ownership.

Retention and Deletion

We retain account and transaction records for the period required under applicable law. You may request a summary of data we hold by submitting a written request via email support.

Requesting Changes

To update registered details — mobile number, linked e-wallet or ID document — submit the request through email support with a copy of valid Philippine identification for confirmation.

Common Questions About These Terms

Yes. These Terms apply to every account regardless of where in the Philippines you access the platform, subject to local law and eligibility rules that apply in your area.

We post the updated Terms on this page with a revised date. Continuing to use your account after that date means you accept the new version. Check this page whenever you see a notice in your account dashboard.

We may suspend or restrict access if we detect a Terms breach, a verification failure or suspicious transaction patterns. We aim to notify you unless the law or fraud investigation requires us to act first.

Contact live chat immediately with the transaction reference from your GCash or Maya app. Our payment team traces the reference against our own records and resolves confirmed discrepancies in your account.

A valid Philippine government ID and a screenshot confirming the GCash, Maya or InstaPay wallet is registered in your name. We do not accept third-party wallets for payouts.

Send a written request via email support with your account ID. We will confirm closure steps or provide your data summary within the timeframe required under applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.